Objectives of the Committee:

The Grievance Redressal Committee is established to provide a platform for redressal of genuine grievances of innocent students which could not be solved at the department level. As per the AICTE regulations, this cell has been constituted comprising of 5 members.

Functions of the committee:

  • To make officials of the college responsive, accountable and courteous in dealing with the students.
  • To ensure effective solution to students’ grievances with an impartial and fair approach
  • The function of the cell is to look into complaints lodged by any student and judge its merit
  • The cell is also empowered to look into matters of harassment
  • In case the person is unwilling to appear inself, grievance may be dropped in writing at the letter box/suggestion box kept in each department. The grievances may also be sent through email to principal or to ombudsman.

Process being followed:

  • The aggrieved student has to submit in writing his grievances which could not be solved at department level.
  • He/She can also submit the same by email using [email protected]. This mail id is made known to all students appropriately
  • The grievance shall be considered at the earliest by the committee.
  • Certain grievances like sexual harassment/misconduct or of other criminal nature shall be dealt with after taking advice from appropriate legal consultants
  • The complaint management mechanism is carried out in 3 levels.
  • The department level grievances are attended by concerned class advisors and department heads.
  • One coordinator in each department act as a facilitator to communicate and sort out grievances at department level.
  • Unsolved grievances at the department level are referred to Grievance Cell of Institution
  • Suggestion box is also provided in each building for students to present their grievances.